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Privacy Policy

Information We Collect

When you visit and look through our website, place your orders, sign up, or log in, here is the information we may collect:

  • Your contact details such as your name, e-mail address, and, in some cases, billing address.
  • Your order details, including whatever you mention, when you fill out your order form as well as your payment details when you proceed to the payment stage of the ordering process.
  • The details of your visit to our website, which includes the information that is collected by our server automatically, e.g: the access time, the browser type and operating system, IP address, etc.
  • The details of our communication, which includes any information you provide us with when you contact our customer support team to clear up your questions, solve any possible problem, or give us feedback.

How We Use Your Information

Here are the ways we can use the information we have collected from you:

  • To get in contact with you, get feedback, and improve our service. This includes the ordering process, the user experience on the website itself, and the quality of our customer support.
  • To handle the transaction processing. It is important to note that your information will not be sold, exchanged, or transferred by any means to other companies for any reason except providing you with the services or products that you purchased.
  • To send informational e-mails, which includes information about our company’s updates, novelties on the website, related services or products, as well as information about the processing of your order. For example, notifications when it has gone through a particular stage and proceeded to the next one.

Users’ Rights

When you visit and use our Website and/or Application, we ensure that you retain the following users’ rights secured by the data protection law:

  • Access. You have the right to access your data, learn if and how it is being processed by us, and receive a copy of the information that is under processing.
  • Verification and rectification. You have the right to ask the team to verify the accuracy of the information we’ve collected from you, as well as the right to ask us to correct or update it.
  • Erasure. Under certain circumstances, the users of our Website and/or Application have the right to request their private information to be deleted without delay. Some of such circumstances include the occasions when a user withdraws consent; when the private information is no longer needed for the purposes for which we’ve collected it; when the collected data was processed unlawfully; etc.
  • Restriction of information processing. On some occasions, you have the right to restrict our Website to process personal information. If you use this right, our Website and/or Application is obliged to stop processing your information for any purposes other than storing your data.
  • Objection to processing. Users have the right to object to the processing of their private information by our Website and/or Application in case the processing was unlawful or otherwise violated your consent, for example, if your data was processed for direct marketing, statistical, or scientific research purposes. However, the objection is not applicable in cases when the processing is necessary and our team can demonstrate legitimate reasons for that.
  • Data portability. The users of this Website retain the right to receive their data in a format that is well-structured, readable for a machine, and commonly used. Also, if technically possible, users have the right to ask our team to transfer their information to another controller.
  • Complaint. You always keep the right to lodge an official complaint to a competent supervisory authority responsible for data protection in case you consider that the processing of your personal information by our Website and/or Application was unlawful and has violated data protection laws.
  • Withdraw consent. When using our Website and/or Application you confirm your consent to the terms of use and this privacy statement, which serves as the legal grounding for our team to collect and process your personal data. However, you keep the right to take back your previous consent whenever you wish. Nevertheless, keep in mind that withdrawal of your consent will not influence the lawfulness of previous processing of your data in any way.


  • Our team retains the right to renew this privacy statement occasionally by updating the version of the policy on our Website.
  • The team of our Website may inform you of any considerable changes to this privacy statement via email or using the private messaging system featured on the site.

Legal Information

This privacy policy was shaped in accordance with provisions of a number of legislative acts, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). 

This policy shall apply exclusively to this Website and/or Application unless otherwise is indicated in this privacy statement.

Personal Data Deletion Request

In order to delete data that has been collected on the website, you need to fill out the Personal Data Deletion Request and send it to the email: In the request, you need to state your full legal name, address, phone number, email that was used to sign up on the website to identify your account. You need to provide a reason as to why you want your data deleted and a list of the information that you are specifically aware of that the company processes and retains. If you need all the data you are unaware of deleted from the system, you need to state it in the official letter as well.


All users can choose to be notified by their browsers about each time a cookie file is sent. Also, they can turn off the cookies via browser settings. After this, however, there may be some features and functions on our website that will be limited or unavailable. You will be able to place orders regardless the cookies policies you have chosen.

We use cookies only for statistical purposes like analyzing traffic, demographics, customer activity on the website, and so on. It helps us research the market and increase the quality of the service we provide here at Besides, we use cookies to understand and remember the preferences you have for your future visits.

Third Parties never shares, sells, or transfers by other means to outside parties any of your personal information. However, this does not include the third parties that we cooperate with in running our website and providing you with the services or products you order online. This is possible, though, only if those parties also agree never to disclose any information about our customers and visitors that they receive from us.


When providing you with some additional information, our website may contain links to websites of other companies and organisations. When following these links, we may offer or recommend for you to inquire about the use of other services and products, or we may mention them. However, we do not take any responsibility for the content provided by the third party links. These websites have separate privacy policies, terms, and conditions. Yet, we are trying to protect you in the best possible way, so you are always welcome to report a problem with the third party links if you encounter any, and we will do our best to help you solve it.

Changes and Developments

Since securing the best ordering experience for you is one of our highest priorities, we are constantly improving our website in terms of design and functionality, our services in terms of quality, and our conditions in terms of comfort and security for all customers. Thus, the chances are that our policies may be changed and improved over time as well. Therefore, if you are worried about the way your private information is used, we recommend you to check the Privacy Policy page from time to time in order to keep on track with recent changes.We encourage you to be smart and use all the possible protection means to avoid becoming a victim of cybercrime. Specifically, you should not communicate your private details when chatting with your writer as well as logging out if you connect to any public networks or use devices that are also used by other people. If you have any questions concerning our Privacy Policy, you are more than welcome to contact us.

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